Returns and Exchanges

Product Information

If, for any reason, you are not completely satisfied with your purchase, we’ll exchange it or refund the credit card used for purchase.  Please note, all of the work shown on this site is handmade, so minor variations from the photos may occur.  The item must be returned to Grace Chin Design within 14 days of the shipping date in unworn and perfect condition.  Shipping and handling on returned merchandise is non-refundable.  Please note that all “Made to Order” and custom orders are NOT returnable.

Contact us by calling:  646-641-5575

Pack your return item securely bubble wrapped or in a padded envelope.

Write down the return authorization (RA) number given to you.

Include the RA number to the following return shipping address:

Grace Chin Design
P.O. Box 201362
Shaker Heights, OH 44120

Please note, returns to this address are accepted ONLY by USPS.  This address does not accept FedEx, UPS, or any shippers other than the US mail, or the package will be RETURNED to you.  Grace Chin Design is not responsible for items damaged or lost in transit.

We will promptly credit your credit card upon receipt of the returned items.  When an exchange is requested, we will credit your credit card upon the receipt of the returned items and then bill you for the new items when they are ready to ship.

If you are returning a gift we will issue a credit voucher directly to the gift recipient.  We cannot refund shipping charges.